Privacy Policy

Introduction

At Hopman Adjusters, accessible from hopmanadjusters.com, one of our main priorities is the privacy of our visitors. This Privacy Policy explains what information we collect and how we use it — including information shared through our website forms, AI assistant chatbot, and AI-assisted calling features.

If you have additional questions, contact us at contact@hopmanadjusters.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding information they share and/or we collect on hopmanadjusters.com. It does not apply to information collected offline or through channels other than this website, except where those channels are connected to the same online tools described here (such as an AI call started from our website).

Last updated: August 4, 2026.

Consent

By using our website, chatbot, or AI call request features, you consent to this Privacy Policy and agree to its terms. If you do not agree, please do not use those features.

Information We Collect

The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear at the point we ask for it.

If you contact us directly, we may receive additional information such as your name, email address, phone number, the contents of your message and/or attachments, and any other information you choose to provide.

When you request a free inspection or submit a contact form, we may ask for contact information including your name, email address, telephone number, and property address.

When you use our AI assistant (chatbot) or request an AI call, we may collect:

• Chat messages and conversation content you send to the assistant
• AI assistant replies and related session metadata (for example, timestamps and technical logs needed to operate the service)
• Contact details you voluntarily provide to request a call, such as your name, email address, and phone number
• Information needed to place or connect an AI-assisted call you request

Do not share sensitive financial account numbers, passwords or login credentials, Social Security numbers, government ID numbers, payment card details, or other highly sensitive identity information in the chatbot or AI call. We do not need that information to answer general questions or schedule follow-up.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Respond to inspection requests and customer inquiries
• Operate our AI assistant and AI-assisted calling tools so we can answer questions, route requests, and arrange follow-up contact
• Store and review chats and related records for support, security, quality assurance, and dispute handling
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Communicate with you about services, updates, and promotional information
• Send you emails or calls related to your inquiry or claim support
• Find and prevent fraud, abuse, and security incidents

AI Assistant, Chatbot, and AI Calls

Our website offers an AI assistant chatbot and an optional “Request AI Call” feature. These tools use artificial intelligence provided through third-party “model-as-a-service” technology (currently Retell AI and related service providers) so that Hopman Adjusters can respond to website visitors and arrange calls.

What this means for your privacy:

• Messages and call-related information you submit are processed so the AI tools can generate responses and initiate requested calls.
• Chats and related records may be stored and reviewed by Hopman Adjusters and our authorized service providers for support, security, and quality.
• AI responses may be inaccurate and do not constitute legal advice, a property inspection, an insurance decision, or a binding commitment by Hopman Adjusters.
• Using the AI assistant or requesting an AI call is voluntary. You may contact us instead by phone at (773) 655-8167 or email at support@hopmanadjusters.com.

Our Commitments About AI Data Use

Consistent with our privacy commitments to visitors and customers, Hopman Adjusters:

• Uses AI conversation and call-request data for the purposes described in this Privacy Policy — primarily to operate the assistant, respond to you, provide support, maintain security, and improve service quality for Hopman Adjusters.
• Does not sell your chatbot or AI call content to third parties for their independent advertising or marketing purposes.
• Does not use your chatbot or AI call content to train or update Hopman Adjusters’ own public AI models for unrelated commercial products.
• Does not use your data for undisclosed “secret” purposes. If we want to use AI conversation data for a new material purpose beyond what this Privacy Policy describes (for example, training or fine-tuning AI models in a new way), we will provide clear notice and, where required, obtain your affirmative consent before doing so.
• Requires service providers that process AI chat or call data on our behalf to use that data only to provide services to Hopman Adjusters, subject to their contractual and legal obligations, and not for their own undisclosed secondary purposes that conflict with this Privacy Policy.

Because AI responses are generated with third-party model services, those providers necessarily process content you submit in order to return a reply or place a requested call. We select providers that offer business/API services and instruct them, through our configuration and agreements where available, not to use Hopman customer or visitor conversations to train their general foundation models for unrelated third parties. If a provider’s own terms change in a way that materially affects how your data is used, we will update this Privacy Policy and the in-chat notice as needed.

Third-Party AI and Other Service Providers

We use trusted vendors to help operate our website and AI features. This may include hosting, analytics, communications, and AI model-as-a-service providers (including Retell AI). These providers process information on our behalf or as needed to deliver the feature you requested.

Their privacy practices are also governed by their own policies. We encourage you to review the privacy notices of any third-party service linked from our site or used to power our AI tools. Hopman Adjusters’ Privacy Policy does not control how unrelated advertisers or external websites handle your data.

You can choose to disable cookies through your browser settings. More detailed information about cookie management is available from your browser provider.

Log Files

Hopman Adjusters follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected may include IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to personally identifiable information. The purpose is for analyzing trends, administering the site, tracking user movement, and gathering demographic information.

Cookies and Web Beacons

Like any other website, hopmanadjusters.com uses cookies. These cookies store information including visitors' preferences and the pages accessed or visited. The information is used to optimize the user experience by customizing web page content based on browser type and/or other information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes — especially changes about how AI chat or call data is collected, retained, shared, or used for model training — we will provide clear and conspicuous notice on this page (and, where appropriate, in the chatbot interface), including an updated “Last updated” date. We will not rely on buried fine print, hidden hyperlinks alone, or silent policy changes to expand how we use your AI conversation data for new material purposes.

CCPA Privacy Rights

Under the CCPA, California consumers have the right to request disclosure of personal data collected, request deletion of personal data, and request that a business not sell personal data. If you make a request, we have one month to respond. To exercise these rights, please contact us.

GDPR Data Protection Rights

Every user is entitled to the following: the right to access, rectification, erasure, restrict processing, object to processing, and data portability. If you make a request, we have one month to respond. To exercise any of these rights, please contact us at contact@hopmanadjusters.com.

Contact Us

If you have questions about this Privacy Policy, including questions about our AI assistant or how chat and call data is handled, contact Hopman Adjusters at contact@hopmanadjusters.com or call (773) 655-8167.